Service is one of the main reasons why Fuji Xerox is consistently ranked customer satisfaction No.1* in Hong Kong. It is the reason we have kept the title for two consecutive years. And it is how we plan to keep it for the foreseeable future.
Service Plus is a premium service and support platform based on four pillars:
It is designed with one purpose in mind - to ensure the smooth, continuous operation of your business' key document management solutions by delivering uptime of average 99.7%# or better.
*Competitive Benchmark Study hong Kong - 2011
#The proposed quality assurance is the average uptime the company strives to achieve, and it should not be construed as a representation by the company to any customer
99.7% is the highest level of service uptime assurance in the document management market and comparable to what most server vendors offer.
The Service Plus performance is even more incredible when you consider that servers typically sit in protected cabinets. Document management solutions enjoy no such luxury. They operate on the office floor, continually used and sometimes abused by busy employees every second of the working day.
Service Plus is much more than Hong Kong's most comprehensive document management supports solution. It also represents Hong Kong's most stringent service commitment. It delivers what businesses want most of all - maximum productivity and the minimum of surprises.