Country/Region: HONG KONG | Overseas

Case Studies

Measurable results through Document Outsourcing

Browse our case studies (Xerox and Fuji Xerox) by:

Aerospace and Defense Contractor

Summary：
A Fortune 500 aerospace and defense company utilised Managed Print Services to reduce costs 30-50%, optimised document processes, improve information security, and promote sustainability.
Business Department：
Operations
Service Offering (s)：
MPS

Aliant

Summary：
Aliant, a leading North American regional provider of information and communications technology, re-designed monthly bills to increase customer satisfaction and outsourced print production to cut costs.
Business Department：
Administration, Customer Service, Marketing, Operations
Industry：
Telecommunications
Service Offering (s)：
Customer Communication Services, Document Production and Publishing Services, MPS

Carillion

Summary：
Carillion plc, a leading UK support service and construction company, teamed with Xerox to implement managed print services that saved over £600,000 in the first 6 months.
Business Department：
Information Technology (IT), Operations
Service Offering (s)：
MPS

European Patent Office

Summary：
The European Patent Office, which manages patent protection for 38 countries, deployed managed print services incorporating 600 state-of-the-art multifunction printers that each have greater than 98% device availability.
Business Department：
Information Technology (IT), Operations
Service Offering (s)：
MPS

KeyCorp

Summary：
KeyCorp, a Fortune 500 financial services company, partnered with Xerox Global Services to deploy a managed print services program and a long-term printing strategy that generates guaranteed savings year over year.
Business Department：
Information Technology (IT), Operations
Industry：
Banking
Service Offering (s)：
MPS

Mobile Phone Manufacturer

Summary：
One of the world’s top manufacturers of mobile phones implemented managed print services that reduced costs and provided needed consistency, functionality and reliability to their worldwide print infrastructure.
Business Department：
Information Technology (IT), Operations
Industry：
Telecommunications
Service Offering (s)：
MPS

QinetiQ

Summary：
QinetiQ, a leading international defense and security technology firm, reduced costs and their carbon footprint with managed print services that provide greater mobility, flexibility, control, and security with 80% fewer printers.
Business Department：
Information Technology (IT), Operations
Industry：
High Tech
Service Offering (s)：
MPS

Reuters

Summary：
Reuters, the world’s largest news agency, implemented managed print services that reduced the total cost of their printer fleet by up to 19% per year while increasing user satisfaction and productivity.
Business Department：
Information Technology (IT)
Industry：
High Tech
Service Offering (s)：
MPS

Roads and Traffic Authority (RTA)

Summary：
The Roads and Traffic Authority (RTA) is the New South Wales Government agency responsible for improving road safety, testing and licensing drivers, registering and inspecting vehicles, and managing the road network to achieve consistent travel times. The agency had an aging printer, facsimile and photocopier fleet and needed to work with a vendor that could establish its print infrastructure requirements and provide quality services including the management, maintenance, supplies and support of print and multifunction devices.
Industry：
Public Sector
Service Offering (s)：
MPS

Sun Microsystems Inc.

Summary：
Sun Microsystems, a technology leader, turned to Xerox as the only company that could contractually commit to saving Sun 25% on its spiraling office printing costs.
Business Department：
Information Technology (IT), Operations
Industry：
High Tech
Service Offering (s)：
MPS

Aliant

Summary :
Aliant, a leading North American regional provider of information and communications technology, re-designed monthly bills to increase customer satisfaction and outsourced print production to cut costs.
Business Department :
Administration, Customer Service, Marketing, Operations
Industry :
Telecommunications
Service Offering (s) :
Customer Communication Services, Document Production and Publishing Services, MPS

Allegiance Health

Summary :
Allegiance Health, a regional hospital system in Michigan, improved design, production, and ordering of forms, streamlined print management, and enhanced brand image with a Document Advisor’s help.
Business Department :
Administration, Operations
Industry :
Health Care Providers
Service Offering (s) :
Document Advisor Services, Document Production and Publishing Services

Hogeschool Utrecht University

Summary :
Hogeschool Utrecht University, a large further-education institution in the Netherlands, reduced waste by 20 percent and cut printing costs and copyright fees by outsourcing production of readers for students.
Business Department :
Information Technology (IT)
Industry :
Higher Education
Service Offering (s) :
Document Production and Publishing Services, Imaging and Document Management Services

Leading Global Investment Management Firm

Summary :
A U.S. investment management company with $350 billion in assets optimized digital printing processes to improve speed, quality and brand control for customized sales presentations and documents.
Business Department :
Operations
Industry :
Banking
Service Offering (s) :
Document Production and Publishing Services

Twynstra Gudde

Summary：
Twynstra Gudde, a leading consulting firm based in the Netherlands, outsourced a range of creative services to maximize the audience impact from marketing materials and support the company brand
Business Department：
Marketing
Service Offering (s)：
Creative Services

Aliant

Summary：
Aliant, a leading North American regional provider of information and communications technology, re-designed monthly bills to increase customer satisfaction and outsourced print production to cut costs.
Business Department：
Administration, Customer Service, Marketing, Operations
Industry：
Telecommunications
Service Offering (s)：
Customer Communication Services, Document Production and Publishing Services, MPS

Hogeschool Utrecht University

Summary：
Hogeschool Utrecht University, a large further-education institution in the Netherlands, reduced waste by 20 percent and cut printing costs and copyright fees by outsourcing production of readers for students.
Business Department：
Information Technology (IT)
Industry：
Higher Education
Service Offering (s)：
Document Production and Publishing Services, Imaging and Document Management Services

Brewin Dolphin

Summary：
Brewin Dolphin, a major U.K. financial services provider, achieved regulatory compliance and improved its client knowledge database.
Business Department：
Marketing, Sales
Service Offering (s)：
Imaging and Document Management Services

Hogeschool Utrecht University

Summary：
Hogeschool Utrecht University, a large further-education institution in the Netherlands, reduced waste by 20 percent and cut printing costs and copyright fees by outsourcing production of readers for students.
Business Department：
Information Technology (IT)
Industry：
Higher Education
Service Offering (s)：
Document Production and Publishing Services, Imaging and Document Management Services

Brewin Dolphin

Summary：
Brewin Dolphin, a major U.K. financial services provider, achieved regulatory compliance and improved its client knowledge database.
Business Department：
Marketing, Sales
Service Offering (s)：
Imaging and Document Management Services

Co-operative Financial Services

Summary：
Co-operative Financial Services (CFS), a large consumer co-operative that includes banking and insurance subsidiaries, outsourced their communications management of inbound correspondence to Xerox to improve customer service and cut costs.
Business Department：
Marketing
Industry：
Insurance
Service Offering (s)：
Client Account Lifecycle Management Services, Mail and Distribution Services

Global Networking Hardware and Services Provider

Summary：
A global high tech company implemented a solution for “proposals on demand” to produce high-quality responses to RFPs in 20 different languages and increase their sales win rate.
Business Department：
Marketing, Sales
Industry：
High Tech
Service Offering (s)：
Document Advisor Services, Product Lifecycle Content Services

FG Wilson

Summary：
FG Wilson, a subsidiary of engineering giant Caterpillar, retained control of printing in-house in a flexible and cost-effective manner.
Business Department：
Print/Copy Center, Training
Service Offering (s)：
Product Lifecycle Content Services

Fujistu Siemens Computers

Summary：
Fujitsu Siemens Computers, the leading European IT provider, implemented a product content management system that will yield dramatic cost and time savings in the first year and beyond.
Business Department：
Customer Service, Operations, Print/Copy Center
Industry：
High Tech
Service Offering (s)：
DocuShare ECM Software Platform, Product Lifecycle Content Services


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