Country/Region: HONG KONG | Overseas

Service Pledge

  Peace of Mind Experience
 FY2010 Achievements
0 Fuji Xerox has a "Zero Landfill" goal with a recycling rate achieved at 99.8% since 2009.
2 Resolve customer complaints in 2 days with satisfaction rate over 92%, generated by an independent department.
4 4-hour service recovery for offices along MTR city routes with average 99.5% uptime assurance.
7 7X24 service coverage through i-Support with web availability at 99.9%.

10 10 years or more experience and 100% certified professional, qualified account-based engineers. 
90 The Initial Customer Care Programme (ICCP) offers best-in-class account service to the customer.   A customer satisfaction survey will be conducted on Day 90 with satisfaction of sales support over 98%.
100 Only Fuji Xerox offers a 100% Total Satisfaction Guarantee, an exclusive pledge that can only be made by a company with full confidence of its quality solutions and services.
365 365 days round-the-clock backup service to ensure seamless support  to meet high customer requirements.

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