Fuji Xerox (Hong Kong) Limited is a trusted ICT partner in providing leading Document Services and Communication. Established in 1964 and known formerly as Rank Xerox (Hong Kong) Limited, Fuji Xerox (Hong Kong) is a part of Fuji Xerox group of companies which became wholly owned by FUJIFILM Holdings Corporation in November 2019.
Who We Are
Fuji Xerox (Hong Kong) Limited is a trusted ICT partner specializing in document consultancy, providing professional solutions and services to help customers achieve successful digital transformation. Established in Hong Kong for over 50 years and has over 1200 employees currently. We bring innovation to products, integrated solutions and services, so companies can achieve business efficiency and sustainability.
As a 10 billion dollar enterprise, Fuji Xerox employs approximately 40,000 people globally, with more than 80 domestic and overseas affiliates / sales subsidiaries, providing direct sales force covering Japan and the Asia-Pacific region including China.
Established in 1964, Fuji Xerox (Hong Kong) is committed to provide leading-edge ICT specializing in document management consultancy to every industry through a full range of solutions and services – from multifunction devices with comprehensive functions of copy, print, fax and scan; production printing systems; document management and workflow software; to enterprise print services, document supply chain management and business process services.
We work closely with companies to manage and improve their document-intensive business processes. Our enterprise-wide view of documents throughout its lifecycle identifies where process efficiencies and cost savings can be made. We provide solutions and services that deliver sustainable business benefits throughout the enterprise.
- value customer satisfaction
- value the deliverance of quality services
- value technology to develop market leadership
- value our employees
- value our corporate social responsibilities
Awards and RecognitionAs a leading ICT document management consultancy provider, our outstanding performance in our solutions, services and our dedication to sustainability and quality can be proven with the over 100 awards we have won. These awards underscore our company’s commitment to high standards in all of our processes, products and services.
Good Company ConceptIn fiscal 1992, Fuji Xerox announced its Good Company Concept and established it as a foundation of management. According to this concept, a good company should be 'strong', 'kind' and 'interesting'. A 'strong' company delivers excellent products and services that satisfy customers, and is able to reward its shareholders continuously. A 'kind' company contributes to local and global communities in terms of environmental conservation, ethical behavior, and social contribution. Employees find their life and work fulfilling at an 'interesting' company. Fuji Xerox aims to be a company with a good balance of all three attributes.
What We Offer
We deliver innovative document consultancy solutions and services to a wide array of customers from small and medium enterprises to multi-national companies.
We assist businesses to work smarter and more efficiently. Our range of multifunction devices, printers and copiers reduce printing costs, streamline business processes and automate common tasks.
Multifunction Printer (MFPs)
Design as all-in-one printer with print, copy, scan and fax functions. A great choice for offices with heavy workloads and tight deadlines.
Deliver benchmark quality for production printing applications through the use of our cutting-edge digital printing technologies.
Production Workflow Software
Add effective software solution to your machines to automate your everyday work and boost productivity with improved document security.
Office Printers / Multifunction Printers and Scanners
Offer a wide range of laser and S-LED printers/multifunction printer, as well as scanners for every need on any budget.
Wide Format Multifunction Printers
Digitize complex technical drawings and manage documents effectively.
Paper & Suppliers
Bring out the best in digital printing by creating high-end print-outs.
We provide customized solutions with advanced technology, equipment and customized implementation services. Our solutions help customers increase workplace efficiency and achieve cost reduction.
Smart Office (Drive Innovation, Enforce Governance)
Transform the traditional office to smart workplace by focusing on green, governance and mobility. It supports all business activities that being governed, analyzed and monitored through dashboards.
Business Process Optimization (Born Digital, Stay Digital)
Re-engineer operations with robotic automation technologies in achieving significant improvement in efficiency, productivity, quality and cost reduction.
Customer Communication Management (Inspire Actions, Create Opportunities)
Enable multi-channel customer communications on papers, websites or mobile devices so as to improve the customer engagement effectively
- Customer Insight
- Multi Channel Production
- Response Management
Our outsourcing services focus on the document and business processes of customers who conduct business globally. We can efficiently manage all documents processes - from production and storage to output and usage - to achieve cost reduction and higher productivity.
Managed Print Services
Make printing easy so that you can concentrate on your core operations.
- Next Generation Managed Print Services
- Xerox Print Services
Business Process Services
Streamline your business processes with fast, accurate, and secure access to information.
- Mail and Distribution Services
- Imaging and Document Management Services
- Managed Account Payable Services
Document Outsourcing and Communications
Integrating document management to increase value of documents and facilitate your business’s communication to make it pay off long-term.
- Document Production & Publishing Services
- Transactional Printing Services
- Communication and Marketing Services • Creative Services
What We Commit
Our unwavering commitment to excellence, innovation and sustainability deﬁnes our future and ensures our success.
To ensure our products and services always satisfy our customers, our work has always been guided by the “3R+V” Customer First Strategy.
We maintain a high-level of “Reliability” and “Responsiveness” and establish “Relationship” whilst creating “Value” for customers.
From pre-sales consultation to project implementation, the entire business execution process we run under our deﬁned Service Pledge, with 365 days round-the-clock backup services, is focused on delivering outstanding satisfaction level that ensure our customers can accelerate their business development.
Lean Six Sigma
We run our business with a disciplined approach – and we help our customers do the same. The Lean Six Sigma is an analytical, fact-based approach to managing projects and processes that is centered on a set of industry-recognized tools.
It is about discipline, infrastructure, and substance. It builds value and produces tangible results. Thus, we incorporate it into our work with our customers, helping you yield increased efficiency and generate desirable outcomes.
360o of SustainabilityTM
Fuji Xerox (Hong Kong) remains committed to providing world-class sustainability features at every step of the value chain. Our commitment stretches all the way from initial parts procurement and manufacturing, right through to customer usage and products’ eventual disposal.
Fuji Xerox has a zero landfill* commitment and is a pioneer of sustainability. Fuji Xerox (Hong Kong) has established an over 50,000 sq. ft. Recycling Center in Tsuen Wan since 2004. We deployed various initiatives to collect an recycle used equipment, spare parts and consumables from our customers. Around 1,000 tonnes e-waste in average is collected for recycling each year.
* Fuji Xerox deﬁnes “zero landﬁll” as simple incineration and simple landﬁll that is 0.5%or less of the total weight of the waste produced.
Research and Development
Innovation keeps us at the forefront of our industry. Fuji Xerox invested around JPY 51.2 billion in R&D in Fiscal Year 2018.
Research conducted in two R&D centers maintain a human-centric approach as we believe that people should not have to modify how they think or behave to be compatible with various information devices. Based on such philosophy, Fuji Xerox research focuses on creating new values with multimedia technology and information-related technology, utilizing AI, IoT, image, text/data analytics, and business process modelling.
For more information, please call Fuji Xerox Customer Support Center at (852) 2513 2513 (Hong Kong) or (853) 2855 8008 (Macau).
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Fuji Xerox Hong Kong Corporate Profile EN 201912
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