Contact-Us

Frequently Asked Questions

Product

The Online Support Assistant offers our customers an option to use the internet as their interface with Fuji Xerox, either in terms of a source of knowledge for self-help or as a means of contacting Fuji Xerox for support via email. The site offers a user-friendly knowledge base, searchable by product models, fault codes, and keywords. Customers can gain access to a broad range of support information such as product specifications and links to other important resources. Please click the  Online Support Assistant for details.
Please click "Driver Download" from the "Support & Drivers" section or visit Online Support Assistant, choose "Hong Kong" under "Country Region / Selection", then select "Drivers Download" on your left hand side.
Contact Fuji Xerox Customer Support Center on (852) 2513 2513 (Hong Kong) or (853) 2855 8008 (Macau).

Billing Service

Please contact Fuji Xerox Customer Support Center on (852) 2513 2513 (Hong Kong) or (853) 2855 8008 (Macau) or click the View Various Invoice Samples for details.
Please fill in the Report Meter Reading e-form. Send the completed form by fax to (852) 2513 1170 or email to fxhk.meter@hkg.fujixerox.com. You may also contact Fuji Xerox Customer Support Center by phone at (852) 2513 2513 (Hong Kong) or (853) 2855 8008 (Macau) for enquiry.
Please complete the Update My Account Profile e-form or contact Fuji Xerox Customer Support Center at (852) 2513 2513 (Hong Kong) or (853) 2855 8008 (Macau).
Simply fill in the Apply Auto Pay Service form and and mail it to Finance Department, Fuji Xerox (Hong Kong) Limited, 11/F Cityplaza 4, 12 Taikoo Wan Road, Quarry Bay, Hong Kong or contact Fuji Xerox Customer Support Center at (852) 2513 2513 (Hong Kong) or (853) 2855 8008 (Macau).
Hong Kong Bank Account  Account No.  Currency  Details
Hongkong and Shanghai Banking Corporation  004-567-170865-001 HKD Details
Standard Chartered Bank  411-065-1395-6 HKD Details
Citibank  006-08894272 USD Details

Macau Bank Account Account No. Currency
Bank of China (Macau branch)
01-012-078827-9 MOP
Bank of China (Macau branch) 01-112-384744-4 HKD

Others

Please contact our Customer Support Center on (852) 2513 2513 (Hong Kong) or (853) 2855 8008 (Macau). We will arrange our delivery team to collect Fuji Xerox's used spare parts and waste consumables of printing and copying machines, such as toners, cartridges, CRU, and fuser oil bottles, from your site.
Please contact our Customer Support Center at (852) 2513 2513 (Hong Kong) or (853) 2855 8008 (Macau). You may also send us email to fxhk.qcrm@hkg.fujixerox.com.
Our showroom, Knowledge Sharing Center, demonstrates the latest document knowledge management solutions, which is located at 11/F, Cityplaza 4, 12 Taikoo Wan Road, Quarry Bay, Hong Kong (Map).
The opening hours are as below.
Monday to Friday: 9:00 am to 5:30 pm
Saturday: 9:00 am to 1:00 pm
Sunday and Public holiday: Closed