The secret of your success is Service Plus with Average Service Uptime Assurance 99%#.
Service Plus is a premium service and support platform based on four pillars:
- iSupport *
- Onsite 4-hour Recovery Commitment
- 24 x 7 backup centre
- Total Satisfaction Guarantee (TSG)
It is designed with one purpose in mind - to ensure the smooth, continuous operation of your business' key document management solutions by delivering uptime of average above 99%# or better.
(*) For selected model only
#Fuji Xerox (Hong Kong) Limited achieved 99.93% uptime assurance in 2016. While Average above 99% uptime assurance is for customer offices along MTR city routes and it should not be construed as a representation by the company to any customer.
What does average above 99% Uptime Assurance mean?
Average above 99% is the highest level of service uptime assurance in the document management market and comparable to what most server vendors offer.
Service Plus delivers what business want most of all - maximum productivity and the minimum of surprises.