Services

The secret of your success is Service Plus with Average Service Uptime Assurance 99%#.

Service Plus is a premium service and support platform based on four pillars:

  1. iSupport *
  2. Onsite 4-hour Recovery Commitment
  3. 24 x 7 backup centre
  4. Total Satisfaction Guarantee (TSG)

It is designed with one purpose in mind - to ensure the smooth, continuous operation of your business' key document management solutions by delivering uptime of average above 99%# or better.

(*) For selected model only
#Fuji Xerox (Hong Kong) Limited achieved 99.93% uptime assurance in 2016. While Average above 99% uptime assurance is for customer offices along MTR city routes and it should not be construed as a representation by the company to any customer.

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