technology

Technology

Electronic Partnership (EP-BB)* 

EP-BB is an online support service that unites customer’s devices status, maintenance and usage information. It provides end users with a smart and powerful set of tools at their fingertips.

Functions of EP-BB

Automatic Meter Reading

Automatic Meter Reading
Accurate meter readings are retrieved automatically, which eliminates productive time lost in manual checking and subsequent report submission.
 Proactive Fault Alert Proactive Fault Alert:
Devices are monitored to ensure optimal operation, Fuji Xerox identifies potential issues and proactively troubleshoots.
 Proactive Consumable Monitoring Proactive Consumable Monitoring:
Fuji Xerox automates the supplies replenishment process by alerting users when consumables reach pre-determined levels.
 Green Report Green Report:
Help you monitor print usage, environmental impact and service history for sustainability improvement.
 Auto-remote Firmware Upgrade Auto-remote Firmware Upgrade:
Remote firmware upgrade automatically to support your daily operation seamlessly.

EP-BB ensures data security
As a trusted partner to our valued customers, EP-BB service provides complete peace of mind while offering value added services. Fuji Xerox offers a comprehensive range of security. Customers’ MFDs are centrally monitored by our EP center. All internet connections are protected with SSL protocol encryption technologies to safeguard your business data. Only consumption data is transmitted through EP-BB, such as billing meters, fault alerts, consumable alerts and usage counters.

Customer information such as  customer documents, settings and image information is not included in the communications between an EP-BB device and Fuji Xerox data center.

For more information, please refer to

EP-BB leaflet

File Size:
1.02 MB
Document Type:
Portable Document Format
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EP-BB Security Whitepaper

File Size:
659.5 KB
Document Type:
Portable Document Format
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Secured Device Tool (SDT)

To address the information security concern to connect EP-BB from customer, Secured Device Tool (SDT) is the software that works with EP-BB to log all communications between your multifunction device and Fuji Xerox data centre. SDT aggregates these communication logs, systematically stores them, and makes them downloadable for your records. SDT is a useful tool for companies with high security requirements. Plus, It’s an add-on you can request at no extra cost.

 

Secured Device Tool_flyer

File Size:
1.1 MB
Document Type:
Portable Document Format
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Remote Device Health Check (RDHC)

Riding on EP-BB, RDHC is a predictive service support intended to Improve Overall Device Effectiveness and Reduce Unplanned Downtime.
Instead of our current proactive fault alert, Fuji Xerox devices* are now able to provide predictive fault alert. This will reduce service maintenance time as the technology will allow faster and more accurate machine diagnosis for our service team.
*only for applicable models
*RDHC utilizes EPBB platform, the device must be EP-native and EP-registered
 

Functions and Benefits of RDHC

 

P1

Predict and prevent a problem

RDHC is an automated process that take corrective action before a problem occurs.

 P2

Improve productivity

It largely reduces unplanned downtime, resolution time, parts waiting time by optimizing
device’s health

 P3

Less Spare Parts Stock

Customer no longer needs to keep parts or consumables at their premises.

 P4

Device Health Report

The monthly report includes service call history, service activity log to provide customer confidence that we are closely monitoring the machine.

Production Remote Service*

product remote service

Production Remote Services is a cutting edge service which ensures that you get maximum uptime from your Fuji Xerox Color/Mono Digital Production Systems. That’s why we have thought of everything to ensure that your Color/Mono Digital Production Systems keeps working the way you expect it to. We are going even further to ensure you enjoy perfect peace of mind with Fuji Xerox. With Production Remote Services, we are taking the idea of service to a whole new level. By connecting you online to Fuji Xerox using just your existing infrastructure, we can keep tabs on your Color/Mono Digital Production Systems to know what’s going on at anytime and when something needs to be done. It’s as if our whole service team is always there with you, even when they are not!

Prognostic Analysis
There’s no better way to fix a problem, than by preventing it in the first place. Using data log sent online from your Color/Mono Digital Production Systems, our engineers can provide quick and accurate prognosis of any likely problem and nip it in the bud by sending field personnel to provide the required service or maintenance. Effectively pre-empting a problem, means doing away with all the downtime that it would bring in its wake.

Security Guaranteed
The security of your business information is fully protected when you make use of any of our remote services. All communication between your Color/Mono Digital Production Systems and Fuji Xerox uses SOAP over an encrypted HTTPS (SSL) link and can only be initiated by you, never by us.

For more information, please refer to

Production Remote Service Leaflet

File Size:
1.23 MB
Document Type:
Portable Document Format
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EP-BB/PRS Registration and Enquiry

Thank you for your interest in EP-BB/PRS. Please fill in the below form for your request and we will contact you as soon as possible.
If you need our urgent response during office hour, please contact Fuji Xerox Customer Support Center at (852) 2513 2513 (Hong Kong) or (853) 2855 8008 (Macau). Please select language and then press "1".

Online Self-help Tools

Direct access to our solutions knowledge base. With instructions provided in 6 languages. Designed for both desktop and mobile viewing, Our site provides assistance in a fast, self-directed manner.

For more information, please click here

Xpress Support

Technical support for multi-function devices has never been faster and more reliable, thanks to Xpress Support, which features Fuji Xerox (Hong Kong)’s revamped field engineer service team and enhanced one-touch support services on all MFDs. In the event of technical issues, users can get connected to an engineer simply through the mobile app. Users can also scan the QR Code displayed on the device to track the service’s progress. The standard of customer service is now elevated to a total new height. Xpress Support

To find out more details, please refer to

Xpress Support Leaflet

File Size:
1.28 MB
Document Type:
Portable Document Format
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Remote Assistance*

Cutting-edge online remote support tool initiated on the customer side to ensure security of company information.

Our support team analyzes the operation status of customer’s machines* via Internet. Customer machines are viewed, shared and even controlled on request for faster diagnosis and resolution of technical issues.

To find out more details, please refer to

Remote_Assistance_Security_White_Paper

File Size:
445.4 KB
Document Type:
Portable Document Format
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*For selected models only