insurance

Insurance Industry Services

Overview

We’re here to help you optimise and simplify business processes to enhance your customers’ experiences, increase their lifetime value, and reduce costs. Discover why 7 of the world’s top 10 general and life insurers rely on Fuji Xerox.

In Insurance today, the customer is the centre of everything. At Fuji Xerox Insurance Industry Services, we help you to build enduring relationships with customers through technology and processes that enable more highly targeted and effective communication, while ensuring compliance, reducing the cost of servicing customers and enhancing brand value. Our industry solutions help your business to streamline workflow and enhance office efficency through a series of managed print services and customer communication services.

Marketing and Distribution

Treat every customer like a segment of one.

Move beyond mass, generic communication with your customers and treat them as individuals to maximise their value at every stage of the customer lifecycle.

Our Insurance Industry Services team supports insurance companies with the technology, processes and expertise you need to implement integrated, one-to-one multi-channel marketing campaigns that include digital media, introduce best practice and improve visibility and control. With Fuji Xerox industry solutions, we can help your business to streamline workflow and enhance customer experience through personalized communications and effective marketing services.

Not Applicable.

Fuji Xerox Global Services will help you to:

  • Create a segment of one 
    Personalise communications based on each customer’s unique profile and needs, delivered via the right channel for the right customer at the right time. With our 1:1 Experience marketing service offering, it’s much easier to implement new, low-cost and efficient integrated marketing campaigns.  
  • Increase longevity and loyalty
    Deliver highly relevant, targeted and personalised communication to every customer, at relevant points in their customer lifecycle, that remind them why they choose to trust and rely on your brand.
  • Maximise up-sell and cross-sell 
    Put in place the processes and technologies that will enable you to maximise up-sell and cross-sell opportunities to existing, inactive or dormant customers.
  • Increase your level of customer insight
    Help you gather customer intelligence that can be leveraged into smarter and faster marketing decisions.
  • Produce communications faster, at lower cost
    Streamline processes, and use technology to reduce the time it takes to design, produce and execute communications, allowing you to get key messages to the market, faster.
  • Reduce labour intensive tasks 
    Take the hassle out of labour intensive tasks with services that allow you to outsource or reengineer your workflow to cut down these tasks.
  • Improve visibility and control
    Manage your organisation’s brand and reduce risk by taking complete control of your communications from idea to results evaluation.

Take advantage of our proven expertise in:

  • Dynamic/personalised communication
  • Multi-channel delivery
  • Campaign design and execution
  • Collateral design and production
  • Document composition
  • Survey and Forms Processing

How to get a 40 percent lift in DM conversions

Solution

The Fuji Xerox 1:1 Experience marketing offering helped ManuLife Singapore reach out to customers with direct marketing personalised by age, gender and past purchase history. Response was via the customer’s own individual personalised website. 

Results
A 40 percent lift in conversions, with a higher average value. 

Find out what a solution like this could do for your business. 

Claims Processing Services

Cut claims leakage and processing costs while keeping customers happy

Improve customer satisfaction with the claims experience and reduce costs at the same time. We can help you streamline claims ingestion and become more responsive to policyholders — while improving your claims ratio.

Poor information sharing internally, and customer communication across various channels, make claims processing inefficient and costly.

Our Insurance Industry Services team can help you integrate processes and technology with your existing systems to consolidate customer communications arriving through multiple channels, sift the information using complex business rules, and identify and distribute the right information to the right people at the right time to respond to claims quickly — while minimising costs.

At Fuji Xerox Australia we help a top tier Australian insurance company process over 3.3 million CTP and Workers Compensation claims annually.

Not Applicable.

 Fuji Xerox Global Services will help you to:

 

  • Reduce claims leakage

    Implement solid processes that classify, capture and validate information submitted with a claim — so that nothing is missed. Reduce unnecessary claims spend while enhancing policyholder relationships.

     

  • Reduce processing costs

    An effective claims ingestion system cuts down the amount of physical document handling, admin work and the number of steps required. As a result, the average cost to process a claim is greatly reduced.

     

  • Communicate better with customers

    The data gained through our claims ingestion process can also enable richer and more personal communication with every customer, who can now be treated as a segment of one.

     

  • Keep customers happy — and loyal

     For customers who’ve suffered a loss, making a claim can be an emotional experience. A fast turnaround on their claim increases their loyalty and lifetime value.

 

Adapt to volume fluctuations

With the ability to scale operations up or down to meet demand, you never pay for capacity you don’t need.

Take advantage of our expertise in all aspects of

 

Claims Processing Services:

 

  • Multi-channel Ingestion
  • Document Classification
  • Data Capture
  • Data Validation
  • Data Enrichment
  • Document Repository
  • Leakage and losses decline with Claims Ingestion

 

For a major global insurer based in Australia, a Fuji Xerox Claims Ingestion service turns an incoming flood of over 10 million documents a year into a focused stream of digitised information that helps cut claims leakage and processing costs and increases responsiveness to customers, which helps to increase customer satisfaction.

 

Find out what a solution like this could do for your business.

New Business Issuance

Acquire new customers faster and cheaper

Cut out unnecessary steps and automate processes to minimise the cost of issuing new policies, enhance communication with new customers and bring them onboard sooner. 

Our Insurance Industry Services team can help you put in place technology and processes to:
Approve policy applications faster and reduce new policy processing costs while managing volume fluctuations.
Communicate more effectively with customers through the right channel at the right time to bring them on board and keep them on board.

Not Applicable.

Fuji Xerox Global Services will help you to:

  • Approve and issue policies faster while lowering costs
    Cut down the time it takes to validate and process new business applications, with sophisticated application processing and pre-validation linked seamlessly to underwriting workflow. Reduce the time taken to issue new policies, lower the cost of sale, and improve your margins.
  • Improve the customer’s experience of your brand
    The speed of your response to potential new customers creates a lasting impression. Win them over with a fast and responsive onboarding process — from rapid application processing to fast policy and information pack generation.
  • Manage volume fluctuations 
    With the ability to scale up and scale down operations based on demand, you never pay for capacity you don’t need.

 

Take advantage of our expertise in all aspects of 

  • New Business Services:
  • Application processing and pre-validation
  • Cheque processing
  • Policy and information pack generation
  • Multi-channel distribution

Document handling time cut in half

The Policy Administration Services Solution Fuji Xerox implemented for a large Thai insurer cut tome spent on document handling in half and reduced the time taken to issue new business by 33 percent. 

Find out what a solution like this could do for your business. 

Corporate Services

Reduce back office costs and refocus on customers

 

Want to improve the efficiency of back office operations, do more with less, and free up time and money that could be used to focus on your customer?

 

  • Let us take non-core processes off your hands and run them for you.
  • At a lower cost than doing it yourself.

Leverage our in-depth expertise in managed print services, print rooms, mail rooms and document supply chain management. Our Insurance Industry Services team can supply services that take on some of your day-to-day tasks and free-up resources to use on improving the all-important customer experience.

Not Applicable.

 Fuji Xerox Global Services will help you to:

  • Substantially reduce back-office costs
    And re-focus on customers. 
  • Improve quality
    Put in place quality document control measures to help you ensure that you are delivering consistent and effective services.
  • Increase operational efficiency
    Gain visibility and control of your print spending. Free-up budget to use on key projects to improve overall business efficiency or build better customer relationships.
 

Experts Agree — Fuji Xerox a Leader in Managed Print Services

Leading technology analysts Gartner and premier global market intelligence firm IDC both acknowledge Fuji Xerox as a leader in Worldwide Managed Print and Document Services. 

Gartner, Inc.: “Magic Quadrant for Managed Print Services, Worldwide” by Ken Weilerstein, Sharon McNee, Elizabeth Kim, October 21, 2013.

IDC MarketScape: “Worldwide Managed Print and Document Services Vendor Assessment” By Holly Muscolino and Terry Frazier, IDC #242217, July 2013.

Take advantage of our proven expertise in:

 

  • Document Advisory
  • Managed Print Services
  • Print Rooms
  • Mail and Distribution
  • Document Supply Chain
  • Policy Renewal Communication

 

“Our Fuji Xerox Managed Print Service has saved us over $1 million and given us greater visibility of usage and costs.” Commented by a major Australian insurance company.