Cut claims leakage and processing costs while keeping customers happy
Improve customer satisfaction with the claims experience and reduce costs at the same time. We can help you streamline claims ingestion and become more responsive to policyholders — while improving your claims ratio.
Poor information sharing internally, and customer communication across various channels, make claims processing inefficient and costly.
Our Insurance Industry Services team can help you integrate processes and technology with your existing systems to consolidate customer communications arriving through multiple channels, sift the information using complex business rules, and identify and distribute the right information to the right people at the right time to respond to claims quickly — while minimising costs.
At Fuji Xerox Australia we help a top tier Australian insurance company process over 3.3 million CTP and Workers Compensation claims annually.
Fuji Xerox Global Services will help you to:
- Reduce claims leakage
Implement solid processes that classify, capture and validate information submitted with a claim — so that nothing is missed. Reduce unnecessary claims spend while enhancing policyholder relationships.
- Reduce processing costs
An effective claims ingestion system cuts down the amount of physical document handling, admin work and the number of steps required. As a result, the average cost to process a claim is greatly reduced.
- Communicate better with customers
The data gained through our claims ingestion process can also enable richer and more personal communication with every customer, who can now be treated as a segment of one
- Keep customers happy — and loyal
For customers who’ve suffered a loss, making a claim can be an emotional experience. A fast turnaround on their claim increases their loyalty and lifetime value.
Adapt to volume fluctuations
With the ability to scale operations up or down to meet demand, you never pay for capacity you don’t need.
Take advantage of our expertise in all aspects of
Claims Processing Services:
- Multi-channel Ingestion
- Document Classification
- Data Capture
- Data Validation
- Data Enrichment
- Document Repository
Leakage and losses decline with Claims Ingestion
For a major global insurer based in Australia, a Fuji Xerox Claims Ingestion service turns an incoming flood of over 10 million documents a year into a focused stream of digitised information that helps cut claims leakage and processing costs and increases responsiveness to customers, which helps to increase customer satisfaction.
Find out what a solution like this could do for your business.