rpa

Robotic Process Automation (RPA)

Overview

Designed to automate business processes by simulating human activities, Robotic Process Automation (RPA) is changing the way we work. Traditionally, digital transformation is a time-consuming process, which takes years to complete. With the adoption of RPA solution, it significantly shortens the processing time to several weeks, making the implementation easier and faster.

Employing RPA solution to business workflow not only streams your digital transformation with improved efficiency in handling high-volume and repeatable tasks, it also enables employees to devote more time on other higher-value works so as to boost productivity. By accelerating your processes in customer management, RPA also increases customer satisfaction and your market competitiveness since it is able to offer speedy service with optimized accuracy.

Undoubtedly, RPA delivers direct profitability and improved accuracy and governance. Its unique adaptability to changing circumstances, exceptions and new situations makes RPA distinguished from traditional IT automation.
By building the Centre of Excellence (CoE), the accumulated knowledge of RPA can be retained and reused upon business needs.

From the internal business process optimization to external communication improvement, the Fuji Xerox (Hong Kong)’s RPA solutions are here to bring you to the next generation of business management for operational needs.

Features

  • Mimic human actions, e.g. login, read, write, edit, move, delete, calculate and more
  • Support web and desktop applications, mainframe, business applications (e.g. SAP, Oracle, Salesforces, Workday, and more), Citrix, email automation, MS office automation and IT Automation (e.g. PowerShell integration)
  • Capture information and data, including screen scraping, web scraping, text-based extraction, OCR, computer vision (bots will see screen objects contextually)
  • Centralized configuration and licensing

Benefits

  • Work 7x24
  • Minimise human error
  • Optimize accuracy
  • More stringent compliance
  • Cost savings
  • Improve performance and productivity
  • Short implement time and achieve ROI fast
  • Reduce back office workload
  • Enhance customer experience
  • Flexible and scalable

Applications

  • Account payable process and reconciliation
  • Compliance verification
  • Customer and employee onboarding process
  • Expense claims process
  • IT services management process
  • Customer service process

and etc.…