Warranty


Contact Details
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Terms and Conditions

General Terms and Conditions

Fuji Xerox printers purchased in the Hong Kong are covered under standard warranty for a specified period of time from the date of purchase. The warranty covers manufacturing defects under normal and recommended usage and does not include the purchase of consumables.

To activate the warranty, an on-line warranty registration must be completed via www.fujixeroxprinters.com.hk within 14 days from the date of the purchase and any incomplete information will deem the warranty null and void. Please note the following terms and conditions:

  1. The standard warranty is valid for purchases made from the Fuji Xerox Online Store and Fuji Xerox Authorized Resellers in Hong Kong only, excluding Macau.
  2. Registered warranty is non-transferable. 
  3. Fuji Xerox (Hong Kong) Limited reserves all rights to request for proof of purchase with details on purchase dates, product model and serial number before accepting liability for any warranty claim. Customer will need to produce the proof of warranty (in the format of e-mail or printed copy) and/ or proof of purchase at the t
  4. Fuji Xerox (Hong Kong) Limited reserves the right of ownership of the faulty part(s) that was removed from the product covered under this warranty.
  5. This warranty covers only defects in materials and workmanship provided by Fuji Xerox and does not cover equipment damage or malfunction resulting from misuse, abuse, accident, external electrical fault, acts of God, defect resulting from using non-Fuji Xerox supplies, incompatible hardware or software, and/ or non-authorized alteration, modification and upgrade.
  6. Fuji Xerox (Hong Kong) Limited reserves all rights to amend the terms of this warranty without prior notice.

Gift Redemption Terms and Conditions

  1. Gift redemption is only applicable to Fuji Xerox regular-price Printers, Multifunction Printers, Multifunction Devices, and Scanners.  Price information is available HERE.
  2. Gift redemption is only applicable to selected models. The eligible model list is available HERE.
  3. Customers are required to fill in personal information HERE within 30 days of purchase and send documents to the Fuji Xerox (Hong Kong) Gift Redemption Department to complete gift redemption registration.
    1. Copy of invoice with date of purchase
    2. Barcode label cut out from packaging box
    3. Online registration reference number
  4. Customers’ name for registration should be identical to those shown on the HKID card. Incorrect or incomplete information will be regarded as disqualified registration without prior notice.
  5. Customers may only redeem one set of promotion gift with each eligible Fuji Xerox Printer, Multifunction Printer, Multifunction Device or Scanner. Redeemed gifts cannot be refunded, returned, or exchanged for cash.
  6. Gift redemption is only applicable to End Customer. Distributors or Resellers are not eligible to redeem gifts. Irregularities will be regarded as disqualified registration without prior notice
  7. For Personal Customers: Each residential address can be used for registration once every two years. Registration with duplicated residential address will be regarded as disqualified registration without prior notice.
  8. For Corporate Customers: The company should be registered in Hong Kong. Fuji Xerox (Hong Kong) will contact the customers to verify gift redemption qualification according to the provided information.
  9. Fuji Xerox (Hong Kong) will contact the customers to verify gift redemption qualification, if necessary. If any information is found to be incorrect or incomplete, Fuji Xerox (Hong Kong) will contact the customers for further information in order to complete the verification process.
  10. For the Terms and Conditions, Usage, Product Quality and Maintenance of promotion gifts except for Fuji Xerox Toner Coupon, please refer to the original manufacturers.
  11. The premiums are available while stock lasts, Fuji Xerox (Hong Kong) Limited reserves the right to change the gift at a similar value.
  12. Fuji Xerox (Hong Kong) Limited will not be responsible for any damage or loss of the gift by mail.
  13. Fuji Xerox product and promotion price is subject to change.
  14. Gift redemption is only applicable to HKSAR customers.
  15. In case of any dispute, Fuji Xerox (Hong Kong) Limited reserves the right to make the final decision. Fuji Xerox (Hong Kong) Limited reserves the right to interpret, adjust and modify all the conditions stated herein without prior notice.

Toner Coupon Terms and Conditions

  1. The toner coupons are only applicable to DocuPrint CP115w/CP116w/CP225w/CM115w/CM225fw toner cartridges including Black 2Kpages (CT202264), Cyan 1400pages (CT202265), Yellow 1400pages (CT202267) or Magenta 1400pages (CT202266).
  2. The toner coupons cannot be redeemed for cash, change, or refund.
  3. The toner coupons are in HK$50 each and each coupon can be used for purchase of 1 selected toner cartridge only.
  4. Photocopy of the toner coupons will not be accepted.
  5. The toner coupons will not be re-issued if lost.
  6. The toner coupons are invalid without the company stamp of Fuji Xerox (Hong Kong).
  7. Fuji Xerox (Hong Kong) reserves the right to amend relevant terms and conditions at any time without prior notice.
  8. Fuji Xerox (Hong Kong) reserves the right of final decision in case of any dispute.