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Frequently Asked Questions

Billing Service

Whom can I contact for invoice enquiry?

Please contact Fuji Xerox Customer Support Center on (852) 2513 2513 (Hong Kong) or (853) 2855 8008 (Macau) or click the View Various Invoice Samples for details.

How can I report the meter reading?

Please fill in the Report Meter Reading e-form. Send the completed form by fax to (852) 2513 1170 or email to fxhk.meter@hkg.fujixerox.com. You may also contact Fuji Xerox Customer Support Center by phone at (852) 2513 2513 (Hong Kong) or (853) 2855 8008 (Macau) for enquiry.

How can I update billing address and/or machine location?

Please complete the Update My Account Profile e-form or contact Fuji Xerox Customer Support Center at (852) 2513 2513 (Hong Kong) or (853) 2855 8008 (Macau).

How can I apply auto pay service?

Simply fill in the Apply Auto Pay Service form and and mail it to Finance Department, Fuji Xerox (Hong Kong) Limited, 11/F Cityplaza 4, 12 Taikoo Wan Road, Quarry Bay, Hong Kong or contact Fuji Xerox Customer Support Center at (852) 2513 2513 (Hong Kong) or (853) 2855 8008 (Macau).

What is the bank account no. for settling Fuji Xerox payment?

Hong Kong Bank AccountAccount No.CurrencyDetails
Hongkong and Shanghai Banking Corporation004-567-170865-001HKDDetails
Standard Chartered Bank411-065-1395-6HKDDetails
Citibank006-08894272USDDetails

 

Macau Bank AccountAccount No.Currency
Bank of China (Macau branch)01-012-078827-9MOP
Bank of China (Macau branch)01-112-384744-4HKD

All payments are payable to Fuji Xerox (Hong Kong) Limited.

Others

How to handle my used Fuji Xerox's toner cartridge?

Please contact our Customer Support Center on (852) 2513 2513 (Hong Kong) or (853) 2855 8008 (Macau). We will arrange our delivery team to collect Fuji Xerox's used spare parts and waste consumables of printing and copying machines, such as toners, cartridges, CRU, and fuser oil bottles, from your site.

Whom can I contact for complaint or compliment?

Please contact our Customer Support Center at (852) 2513 2513 (Hong Kong) or (853) 2855 8008 (Macau). You may also send us email to fxhk.qcrm@hkg.fujixerox.com.

Where is Fuji Xerox showroom - Knowledge Sharing Center?

Our showroom, Knowledge Sharing Center, demonstrates the latest document knowledge management solutions, which is located at 11/F, Cityplaza 4, 12 Taikoo Wan Road, Quarry Bay, Hong Kong (Map).

What is the opening hour of Fuji Xerox showroom - Knowledge Sharing Center?

The opening hours are as below.
Monday to Friday:9:00 am to 5:30 pm
Saturday:9:00 am to 1:00 pm
Sunday and Public holiday:Closed

Product

What is Online Support Assistant?

The Online Support Assistant offers our customers an option to use the internet as their interface with Fuji Xerox, either in terms of a source of knowledge for self-help or as a means of contacting Fuji Xerox for support via email. The site offers a user-friendly knowledge base, searchable by product models, fault codes, and keywords. Customers can gain access to a broad range of support information such as product specifications and links to other important resources. Please click the  Online Support Assistant for details.

How can I download Fuji Xerox product drivers?

Please click "Driver Download" from the "Support & Drivers" section or visit Online Support Assistant, choose "Hong Kong" under "Country Region / Selection", then select "Drivers Download" on your left hand side.

How can I get health or safety information regarding Fuji Xerox materials or products?

Contact Fuji Xerox Customer Support Center on (852) 2513 2513 (Hong Kong) or (853) 2855 8008 (Macau).

 

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